Select the Account Tab (@username) Select My Purchases ; Select your order ; Select Problems/Order Inquiry ; Select Order Not as Described; Select a reason for the return. If the return request is approved, Poshmark will send the buyer a prepaid shipping label to return the item back to the seller. Today, many use online B2B marketplaces to sell smaller lots of inventory directly to small business buyers (who resell on marketplaces like Poshmark). If your order is not shipped within 21 days than Poshmark will automatically cancel it for you. Poshmark takes 20% of the sales price for sales above $15. I’ve got a 1-2 win/loss record. Thinking with a buyer mind can help soften the blow and make cases cordial, not cat fights. If the return request is approved by a Poshmark associate (which can take several days), you will then be provided with a return shipping label to print and ship back the item to the seller. The first return was during my initial months of selling. Then the mediator … Also, the website recommends for the buyer to try to contact the seller after any delay. Thinking with a buyer mind can help soften the blow and make cases cordial, not cat fights. Update...I have checked my balance again and I think the earnings have been added back. That's gold. I emailed and called them but no … For items under $15, there is a flat-rate fee of $2.95. Each order is shipped using 1-3 day USPS Priority Mail. If there is no claim is made within three days after delivery, payment is automatically sent to the seller. Upload images that showcase why you're returning the item. 3 days!!!! . " Buyers can now quickly and easily arrange the purchase of multiple items from a favorite closet. This said, you can always contact Poshmark support and see if they'll work with you. 7. If Poshmark agrees with the issue raised, the refund will be provided to the buyer. I gave them the Return mail information and they still paid the seller. You can read more about the latest updates on our Status Page. Poshmark granted her case and told her to return the shoes to me. To actually cancel the order, go to you Account Tab > My Purchases > “Select the Order” > Problems/Order Inquiry > Accidental Purchase. Buyers have three days to return a product to the seller in case an item is misrepresented. You receive the money in your Poshmark account when the purchased item is delivered and marked as received. It takes a lot to really become a successful seller. The bag is 100% authentic. It made me feel a lot better about a return . It turns out, the buyer said that there was more wear than I had shown. Poshmark takes 20% of the sales price for sales above $15. Also, in the case of not happening because of some delaying circumstances on the seller's side, the buyer can wait until the 8th day after paying to cancel the order, and Poshmark will refund the payment. This is only after they posted on my comments wall asking when I would be shipping the bag and incessant questions. I know this isn't really your question, but I did want to mention that when buying used shoes it can be a good idea to try to put a little stress on the sole to see if it shows potential damage. I don’t want to give away the farm for free but I hate for posh to keep the money when they did nothing to help. I just hate leaving the 20% with posh. I was considering sending her a check but hadn't gotten it in the mail yet when I got a message from the buyer that Poshmark refunded her money. Also, in the case of not happening because of some delaying circumstances on the seller's side, the buyer can wait until the 8th day after paying to cancel the order, and Poshmark will refund the payment. But if it has to do with clothes or shoe size, the buyer may not get a refund. 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Tap the order for the item (s) you wish to return. If the return request is approved by a Poshmark associate (which can take several days), you will then be provided with a return shipping label to print and ship back the item to the seller. I sold two pairs of shoes to the same seller, claimed they were not as described. Now that Poshmark has a whole feature for bundling, the idea no longer causes so much stress for sellers. If I want to buy something I just use my credit card. Thanks for sharing your experience. Poshmark fights with this issue via not releasing payment until the buyer confirms they’ve received the order that matches the description. They might be willing to, but since it would cut into their profit (which is really why Poshmark is there), you might have a rough road ahead. 4. They were boots I purchased for resale (Cole Haan) and they were a size 9. To avoid a problem with a sale, we advise sellers to be as descriptive and detailed as possible when creating listings. On Mercari, the buyer has 3 days to inspect and rate the sell -- or ask for a refund. I gladly accepted because I didn’t want to fight the case. Share tips and tricks, make new PFFs, and banter about. Usernames must be disclosed, screenshots of the case opened against the scammer (or of the scammer dared to open a case against you, same applies), screenshots of conversations between the parties and link to the sold listing without blacking out any information), all should be disclosed. On the web. Please do not return any order outside of our return's process. Once the order is delivered back to the seller, we issue a full refund, including any shipping and tax paid, back to the buyer’s original form of payment. /*# sourceMappingURL=https://www.redditstatic.com/desktop2x/chunkCSS/TopicLinksContainer.361933014be843c79476.css.map*/._2ppRhKEnnVueVHY_G-Ursy{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;margin:22px 0 0;min-height:200px;overflow:hidden;position:relative}._2KLA5wMaJBHg0K2z1q0ci_{margin:0 -7px -8px}._1zdLtEEpuWI_Pnujn1lMF2{bottom:0;position:absolute;right:52px}._3s18OZ_KPHs2Ei416c7Q1l{margin:0 0 22px;position:relative}.LJjFa8EhquYX8xsTnb9n-{filter:grayscale(40%);position:absolute;top:11px}._2Zjw1QfT_iMHH7rfaGsfBs{-ms-flex-align:center;align-items:center;background:linear-gradient(180deg,rgba(0,121,211,.24),rgba(0,121,211,.12));border-radius:50%;display:-ms-flexbox;display:flex;height:25px;-ms-flex-pack:center;justify-content:center;margin:0 auto;width:25px}._2gaJVJ6_j7vwKV945EABN9{background-color:var(--newCommunityTheme-button);border-radius:50%;height:15px;width:15px;z-index:1} She asked for a refund from me and I explained I did not know how since she had already accepted the item. 3. This said, you can always contact Poshmark support and see if they'll work with you. 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Could be damaged, maybe not even the original item. I used to just share my listings and wait for all the buyers to come to me. I can only refund her my payout correct? ._33axOHPa8DzNnTmwzen-wO{display:block;padding:0 16px;width:100%}.isNotInButtons2020 ._33axOHPa8DzNnTmwzen-wO{font-size:14px;font-weight:700;letter-spacing:.5px;line-height:32px;text-transform:uppercase} I will say these were the Cole Haan with Nike Air soles so they felt very substantial. I'd persistently raise hell (civilly, but assertively) on their social media and twitter like a commenter above suggested. She seems honest. I will try that! As a buyer wanting to return an item you just received, you will need to choose to not accept the item, or if you already accepted the item, you’ll have to open up a return request through the Poshmark app. Buyers can buy your expensive items then have buyers remorse and say they aren't as described, when clearly they are. Poshmark honored the refund, and our friend was out of the pants and her money. Make sure you have notifications for Poshmark turned on on your phone so that you can: Answer questions promptly; Send offers to likers while they are in the buying window; Return the favor when other’s share your items Poshmark: Poshmark doesn’t typically accept returns unless the item has been seriously misrepresented by the seller. But over the past few years, however, a shift has taken place in how companies offload their excess goods. The bottom line is that you need to weigh your options and determine if the platform is worth your time and energy. She said she wanted to keep the shoes, but wanted a refund. I did not hear back from her at that day but I was still feeling bad about the situation. You have 3 days after delivery to inform us if the item has been misrepresented by reporting the problem in the Poshmark app or website with supporting photos. There's no such thing as changing your mind. Take your win with a grain of salt. 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During this time, you were only limited to 4 photos a listing. Go to your Account Tab (@username) Select My Offers ; Select the offer ; Select Need Help? Buyer protection – Poshmark protects buyers in the case of receiving an item not as described, receiving a counterfeit item, not receiving the item at all due to having been lost in the mail or the item not having been shipped. Need some help increasing your Poshmark sales? I returned the sunglasses. Not easy to reach and requires many steps on the part of the buyer in order to even submit a return request. So buyer has the expensive item, probably using it, then decides to send back whenever. 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How long does a buyer have to return item(s) after a case is granted? ._3Qx5bBCG_O8wVZee9J-KyJ{border-top:1px solid var(--newRedditTheme-line);margin-top:16px;padding-top:16px}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN{margin:0;padding:0}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN ._2btz68cXFBI3RWcfSNwbmJ{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:21px;display:-ms-flexbox;display:flex;-ms-flex-pack:justify;justify-content:space-between;margin:8px 0}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN ._2btz68cXFBI3RWcfSNwbmJ.QgBK4ECuqpeR2umRjYcP2{opacity:.4}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN ._2btz68cXFBI3RWcfSNwbmJ label{font-size:12px;font-weight:500;line-height:16px;display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN ._2btz68cXFBI3RWcfSNwbmJ label svg{fill:currentColor;height:20px;margin-right:4px;width:20px}._3Qx5bBCG_O8wVZee9J-KyJ ._4OtOUaGIjjp2cNJMUxme_{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;-ms-flex-pack:justify;justify-content:space-between;padding:0;width:100%}._3Qx5bBCG_O8wVZee9J-KyJ ._4OtOUaGIjjp2cNJMUxme_ svg{display:inline-block;height:12px;width:12px}.isInButtons2020 ._4OtOUaGIjjp2cNJMUxme_{padding:0 12px}.isInButtons2020 ._1ra1vBLrjtHjhYDZ_gOy8F{font-family:Noto Sans,Arial,sans-serif;font-size:12px;font-weight:700;letter-spacing:unset;line-height:16px;text-transform:unset}._1ra1vBLrjtHjhYDZ_gOy8F{--textColor:var(--newCommunityTheme-widgetColors-sidebarWidgetTextColor);--textColorHover:var(--newCommunityTheme-widgetColors-sidebarWidgetTextColorShaded80);font-size:10px;font-weight:700;letter-spacing:.5px;line-height:12px;text-transform:uppercase;color:var(--textColor);fill:var(--textColor);opacity:1}._1ra1vBLrjtHjhYDZ_gOy8F._2UlgIO1LIFVpT30ItAtPfb{--textColor:var(--newRedditTheme-widgetColors-sidebarWidgetTextColor);--textColorHover:var(--newRedditTheme-widgetColors-sidebarWidgetTextColorShaded80)}._1ra1vBLrjtHjhYDZ_gOy8F:active,._1ra1vBLrjtHjhYDZ_gOy8F:hover{color:var(--textColorHover);fill:var(--textColorHover)}._1ra1vBLrjtHjhYDZ_gOy8F:disabled,._1ra1vBLrjtHjhYDZ_gOy8F[data-disabled],._1ra1vBLrjtHjhYDZ_gOy8F[disabled]{opacity:.5;cursor:not-allowed}.isInIcons2020 ._3a4fkgD25f5G-b0Y8wVIBe{margin-right:8px} Aside from selling quality goods and providing amazing service, what else can a Posher… They are way more responsive about stuff like this on social media since it’s not just a customer service rep with generic answers. I always keep a good balance from sales just in case I’m ever interested in buying something but I just redeemed my entire balance after reading this. on Poshmark it's the same. I’ve got a 1-2 win/loss record. Poshmark for Grownups (Help, Scam reporting & Buyer rating) is a good place to start. I always hope my customers love their item. The buyer will receive a new return label to send the item back to the seller. To file a return . At this point, I was thoroughly creeped out. Poshmark review from Redwood City, California rated 1.8/5.0: I just had an unfortunate experience with a buyer on PM. When you make a purchase on Poshmark, we don't release payment to the seller until you tell us you've received your order as described. The first return was during my initial months of selling. Also, I can’t fathom how Poshmark thinks the solution is to refund the buyer, let the buyer keep the item, and take the seller’s balance from this sale away. There’s a tight window, though: You have three days to open a return request or a claim with Poshmark customer service. When a case is opened, the buyer is asked to upload photos and offer details of the item. Share tips and tricks, make new PFFs, and banter about. I always transfer funds immediately for this reason Im always concerned something like this will happen. She said she wanted to keep the shoes, but wanted a refund. No wonder they have a poor ratinging (F) with the BBB/Better Business Bureau. Then the mediator …

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