Rely on this as our primary heat source. The remote is not showing the fan in the icon. NEVER BUY THIS PRODUCT!!! Everyone knows that fumes from trash can harm you. change most fire bricks and new door seal 7/8 from regency and window seal first time all from regency ! Heating Area and Output. The Regency Ultimate Gas Stove features the finest, most realistic gas fire available. Although I do have my opinion which I will share toward the end, I will present the facts to you first so you can try to decide for yourself. You don’t have a huge gulf of smoke going up the chimney. He confirmed that this is how they teach their dealers to do it at their school. https://www.reviews.io/company-reviews/store/regency-fire.com on their website nor listed anywhere. Add a Review. As long as your wood stove meets the federal standard of the emissions, you are ready to go. I love mine. The damper … Oct 26, 2016 #1 Hello there, I'm thinking about replacing out 24 year old Drolet wood stove that came with the house. Jobs; Companies; Salaries; Interviews; Search. Vogelzang Wood Stoves. It took 3 weeks for the part to be delivered across state! You have a choice of traditional 3 paneled glass, impressive wraparound 1 piece glass or mitred 3 piece glass. Work/Life Balance. Talked to the Director of Technical Services he said they would replace our stove, but that was incorrect as it never happened. I have burned the Regency F2400 in my store. Their customer service is crap and so is their flimsy product. You do not pay anything extra and your purchase helps support our work. I called about the vent and got someone claiming to be the Technical Director and he was quite rude and of no help at all. Does anyone have any thoughts on this - I really want wood heat that I remember growing up without having to start all over from square one. You have to purchase an assembly, but you have to assemble the unit. I bought a regency gas stove U-39 ultimate? all us regency haters! He also is unwilling to address the problem at hand saying he cannot send his factory rep out without his Dealer being there and since his Dealer is unwilling to meet me on the job site he cannot send his rep out. He was amazed at how quickly the stove snuffed itself out. This wood stove review will focus entirely on the wood burning stoves (like a regency, hearthstone, soapstone, Lopi, vermont castings) that qualify for a 30% government tax credit. When the included thermometer enters the "Active" range, use the bypass control to engage the catalyst; and watch your fire burn longer and more consistent, while still being environmentally friendly. Once it is fully stocked up, it will burn continuously for at least 8 hours. Everyone I know that have different fireplaces haven't had to replace a brick in years. I cannot see any way of getting 10 hrs or 3000 sq ft. Read Reviews. Write a Review … Well said. The stove is fantastic and the installation is first class, with the installers taking great care and attention to protection the house with numerous dust sheets etc. Please remember to include your model number, serial number and dealer name so we can look further into it for you. Dec 21, 2011 Stay away. Regency Alterra CS1200 Contemporary Small Wood Stove Regency Fireplace Products. Called the company we purchased from, had a difficult time getting it replaced, but after several weeks they finally came out and replaced it. But the dealer would not back me or fix or offer us no more that a good deal if we buy a new stove. It features a heavy-gauge reinforced steel plate design with a firebrick lining that is also strong with a durable pedestal. Morgan's has terrible Customer Service and Regency supports their dealers only and could care less for the End User of their products. The Regency Classic wood stove is built, designed and manufactured in Canada for Canadian winters. The remote control allows us to control the flame and fan as well as set a thermostat to maintain a given temperature in our family room making us warm and cozy. RAB. When the included thermometer enters the "Active" range, use the bypass control to engage the catalyst; and watch your fire burn longer and more consistent, while still being environmentally friendly. The dealer said he was responsible for getting the insert and we should just be satisfied. Had two units for 5 years now, and every year has been the same when fall comes and we put new batteries in etc. 2017 & 2018 winters without a hitch. Load wood in this stove front to back or side to side for the optimum convenience. The unit also had to be assembled. I have a Regency U39 gas stove (fireplace), the blower motor went out the first season we used it. the bloody fan refuses to go off and I have to disconnect at fuse box!!! 4 3. Question? Stay away from any Regency product. Regency Cascades F2500 Medium Wood Stove provides the perfect amount of heat for most spaces. The non-catalyst combustion wood stoves don’t degrade enough to have them replaced. More details . Try writing a letter to him to complain .. he's the only one I did not bother with, I figured someone else would open it, not respond. I bought a Regency fireplace from Mountain Home Utopia in Jefferson, NC. I am very familiar with its pros, cons, and quirks. Getting the runaround I am. The Regency Pro-Series Ci2700 large hybrid wood burning fireplace insert is one of the original Regency inserts that feature Eco-Boost triple burn technology. After the fireplace has been out for 4 days I attempted to re-start it, but it will NOT start. Just bought a Regency New Yorker 72" fireplace. Them Mike proceeded to tell my husband that we put trash, painted wood and used a poker in our fireplace. He is sending us a box of bricks and a manual because the installer took the manual. Again with the smoke. Please contact your dealer as we will need a qualified Technician onsite. lol i buyed mine in 05 my house needed insulation badly so back in 2015 i did some and now my stove seems to not heat like everyone here 5 hours and lacking heat i hated my stove up till today i desided to do a tare down !! Aug 21, 2016 8 Canada. We deconstructed our fireplace to remove our old JetMaster open fireplace and rebuilt the fireplace to install one these Regency 'Bellerive' Wood Heater inserts - which actually looks much better than the pictures on the net. He made a call directly to the regency representative for our area (Halifax Nova Scotia) and made an appointment for a site visit the following week. Was just about to get in the car to see another dealer when I decided I would first contact Regency directly to tell them about the first dealer and to get a few specific questions answered and/or to ask whether I could contact Regency directly if the next dealer was unable to answer them. The company today features a state-of-the-art North American manufacturing facility of over 240,000 square feet, with 7 distribution centers across North America. So he ended up giving us the number to Regency to speak to them about our issue. Regency manufacturers high quality gas inserts, wood stoves and everything in between. We love our new Regency 3-sided Panorama Fireplace. Regency GF55 is a high-end and low maintenance, environmentally friendly, and pretty exotic wood pellet stove that burns efficiently. I am not quite looking for that - but warmth would be a real bonus. A Regency wood fireplace inbuilt is a quality product that will add value to your home, save you money on your heating bill and create a memorable space in your home. Room Size 3000 sq. But they insist it's our wood not the insert!!! We researched the various brands (Vermont Castings, Fisher, Jotul, Lopi, Soapstone, Hearthstone, Ashley, Regency, Napoleon) and read consumer reviews on the various models to come up with a list of the most popular and best selling wood burning stoves. Maintenance. Before you purchase a new wood stove, talk to a reputable dealer and consider all the options listed above. Backed by our Limited Lifetime Warranty, we are confident that the quality workmanship, finest materials and durable construction of all Regency products, will serve your family for years to come. 2 1. It is pretty pitiful since I have had many people inquire about and purchase stoves like mine. The Regency insert is our main source of heat in the winter, but we do not use it in the summer. I am very familiar with its pros, cons, and quirks. When the technician asked to start a fire, of course we told him yes. Wouldn't do business with Regency again for anything! This allowed the collar to be seperated from the insert by a couple of inches. We have been selling fireplaces to our friends in and around Seattle for years. Regency might make a decent product but their customer service is terrible. He also told us that none of the employees remained but the gentlemen Christian that sold us the fireplace was standing right next to him. a great find all these years of soot! Absolute junk. This heavy-duty product is excellent for heating large spaces namely a space of 2200 square feet. They do not back the product that they sell and suggest you do not buy anything from their!!! I will rebuild the old blower unit myself. Not sue why BBB still has them rated as A+??? Not only does it provide up to 75,000 BTU of high efficiency heat, it increases the value of your home with the timeless beauty of luxurious cast iron, with enamel colored options to suit any decor. They gave me a number of another dealer whom I contacted. Regency sent us a cheap return air vent to cover the small ceiling vent. Regency’s state of the art manufacturing technology and design has made them an industry leader. We have had so many compliments on how beautiful it is and how it has transformed the living area of our home. I had another quote from another company and that company was going to insulate the new 6" stack pipe (approximately 20 feet in length) upon installation if they were awarded the job. I choose Morgan's cause their price was slightly less. We sent a letter to the distributer and the company and a replacement insert mysteriously appeared out of nowhere and without explanation at the dealers. There is nothing like a wood fire. Here's their address., Regency, 6988 venture st, delta brit col. V 4G1H4 [protected]. It took them about 8 hours to install it. I think the chimney fires were caused by keeping the burn very low to try and get 10 hours of burn time (well seasoned wood). All we wanted was a newer efficient wood burner, we got a piece of nothing!!! Regency 2450 model. From stoves to stunning marble, stone and wooden surrounds. Remote useless, batteries do not sit into space properly, so does not work. on their website nor listed anywhere. Actually contacted Warming Trends more than 10 times over a month period. wish I had my $4000 back. 10 Best Wood Burning Stove Reviews By Consumer Guide for 2021. I started calling around and come to find out the same dealer that I paid 150.00 to come out to the house were the ones who originally installed the insert. © 2004-2021 ComplaintsBoard.com. Hate it! Max Heat Output 78,000 BTU/h Optimum Efficiency 79% Average Particulate Emissions 1.3 g/h Max Log Length 22" Flue Outlet Diameter 6" Min Chimney Height 15' Minimum Fireplace Opening 21-3/4"H x 29"W x 19"D Brought to You by Stove Review. We stayed with the installer the entire time he and his fellow installers installed it. They removed Mountain Home as a dealer, seems they did everything right for me. I have an I3100 stove insert and 6" stainless liner that was professionally installed by a Regency dealer. We appreciate your feedback. Regency's versatile modular base gives you the option to choose between a distinctive pedestal model or one of three elegant leg styles in cast iron, 24 karat gold plated cast iron or brushed nickel. If you do not hear back from us in the next couple days please contact the team directly at customercare@regency-fire.com. I will not purchase from the dealer or the manufacturer again. As for the glass staying clear due to the EPA air injection tubes blowing fire toward the door, good luck. "I needed help sorting out my rebate and how the system works on batteries during an outage. 6 Reviews. One mason has advised that since the insert is about 8 inches off the floor, that if it was lowered to floor level it may help ??

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